Individual membership terms and conditions

By becoming an individual member of Making Music, you are bound by the Making Music membership terms and conditions.

Membership Services and benefits

As part of your individual membership you receive access to an online membership dashboard, selected online membership resources and the Making Music membership magazine (three issues per year). We reserve the right to change the membership benefits and services at any time and without prior notice.

You are responsible for updating any changes to personal information such as name, postal and email addresses and contact telephone numbers either through your online membership dashboard or directly to Making Music via email, phone or post.

All website users are bound by the website disclaimer and copyright. Guidance provided by Making Music as part of your memberships is not legal advice unless explicitly stated.

Access to certain areas of our website is restricted. We reserve the right to restrict access to any areas of our website, or indeed our whole website, at our discretion.

Disclaimer

Guidance provided by Making Music as part of your memberships is not legal advice unless explicitly stated. Whilst every effort is made to ensure that any information provided is accurate and up to date, we do not warrant, nor do we accept any liability or responsibility for the completeness or accuracy of the advice, or for any loss which may arise from reliance on the information contained in it. We are not responsible for claims brought by third parties arising from your use of the guidance. It is advised that users check any information before relying or acting on advice from Making Music.

Refunds

We do not offer refunds on individual membership.

Complaints procedure

Complaints relating to your membership can be made by:

Phone (0207 939 6030 (Monday - Friday 10am-5pm)

Email: info@makingmusic.org.uk

In writing to:
Making Music
8 Holyrood
London
SE1 2EL

We will send an initial response to any complaint within 5 working days of receiving it to let you know who is dealing with it and what measure we are taking.

We will aim to resolve your complaint within 20 Working days. Some complaints may take longer to resolve. In these instances we will update you on the status of your complaint within 20 working days or receiving it. From the 20 day point we will communicate any updates on a regular basis until the complaint is resolved.

Data Protection

Making Music maintains a database which is processed in accordance with the Data Protection Act 1988. The database comprises personal details and information provided by members of Making Music and individual contacts, including any such information provided by electronic means. Any personal information will not be released to a third party without the prior consent of the individuals concerned.

Amendment of Terms and Conditions

Making Music reserves the right to amend these terms and conditions subject to seven days' written notification on this website.

Disclaimer

These Terms and Conditions shall be governed by and construed in accordance with English law. Any disputes relating to these terms and conditions shall be subject to the exclusive jurisdiction of the courts of England. Whilst we endeavour to ensure that the information on this website is correct, we do not warrant its completeness or accuracy; nor do we commit to ensuring that the website remains available or that the material on the website is kept up-to-date.