Cookie and Privacy Policy

Making Music is committed to protecting your personal information when you are using our services. This Privacy Policy relates to our use of any personal information we collect from you via the following channels:

  • The Making Music website (
  • Social media channels (for example Facebook, Twitter and Soundcloud)
  • By phone (for example, if you call us to request a service or for advice)
  • Email (either person-to-person or via mass-mailing tools such as CiviMail in the case of our e-newsletters)
  • By post (for example, if you send us a joining form or DBS request)

We are committed to safeguarding your personal information. Whenever you provide personal  (for example your email address) or sensitive (for example, your passport number for a DBS check) information, we are legally obliged to use your information in line with all laws concerning the protection of personal information, including the Data Protection Act 1998.

At Making Music we collect different types of information about our users and members for four main reasons:

1. To provide personalised services and features, such as access to resources and tools for members and member groups.

2. To help us to monitor and improve the services we offer

3. To sell advertising space on the site (this helps us keep membership fees down).

4. Where we have your permission, to market services (for example, through the mailing labels service).

Below you can find out more detail about what data we gather, for what reason and how it used.

How we use your information

What information do we collect?

We collect information from the website:

  • when you register on the website or become a member of Making Music
  • when you submit information to the website (e.g. on your group profile or personal preferences page)
  • through cookies
  • if you choose to reveal information in postings

We also collect information when you apply to join us and when you provide us with details, updates or information by email, post or telephone.

Certain services that we provide may involve us collecting extra information (Membership, for example), such as your location and interests, so the service can be provided as designed. This may also apply to certain resources (such as the Find a Group tool) and projects.


The minimum information we need to register you is your name, email address and a password. We will also ask you additional questions (such as which topics you are interested in, and which media channels - email, post, third party advertising - you are interested in receiving updates via. These allow us to personalise services for you.

To assist us in our marketing, in addition to the data that you provide to us if you register, we may also obtain data from trusted third parties to help us understand what you might be interested in. This 'profiling' information is produced from a variety of sources, including publicly available data (such as your group's website) or from sources such as Google Analytics.

After you have registered we may send you emails we think may interest you. Newsletters may be personalised based on the topics you are interested in. At any time you can decide not to receive these emails and will be able to 'unsubscribe' through a link at the bottom of any email.

Use of children's data

We do not knowingly collect or store any personal information about children under the age of 16.

Updating your personal information

We offer a 'Dashboard' page (previously known as 'My Making Music'), where you can update your personal information at any time, and change your marketing preferences. You can get to this page from any page on the site – simply click on the red 'Dashboard' button on the right-hand side of your screen when you are logged in.

Who we share data with

We will not share your personal information with others for marketing purposes unless you have given us your permission (e.g. for the Direct Mailing Service) . If we have your permission, we will share your information only with other organisations we have chosen carefully.

If you attend an event organised by an event partner, data may be shared for event administration purposes.

We may make other organisations' services available, through our site, although we are not necessarily operating these. We process any information which we collect when you access a service provided by another organisation under this privacy policy. Information these other organisations collect is governed by their own privacy policies.

We can access and release personal information to keep to relevant laws and government requests, to operate our systems properly and to protect both us and our users.

Any other organisations who access your information in the course of providing services on our behalf will be governed by strict contractual restrictions to make sure that they protect your information and keep to data-protection and privacy laws which apply. We may also independently audit these service providers to make sure that they meet our standards. We may use service providers to help us run this site (or services available on the site), some of whom may be based outside the EEA.

Some of our webpages use plug-ins from other organisations (such as the 'Facebook Recommend' function). These other organisations may use information about your visit to our website on their pages. If you browse these pages while still also logged in to your account with us, information they collect may be connected to your account on their site. For more information on how these organisations use information, please read their privacy policies.

Use of Cookies

What are 'cookies'?

'Cookies' are small text files that are stored by the browser (for example, Internet Explorer) on your computer or electronic device. They allow websites to 'remember' you so that they can store things like user preferences and make the website quicker and easier for you to use.

Without cookies, many things on websites would not be able to work: for example, without cookies, if you logged in to the Making Music website to view restricted content you would have to log in again every time you looked at a different page.

How does the Making Music website use cookies?

A visit to a page on the Making Music website may generate the following types of cookie:

Registration and preferences cookies

When you register with the Making Music, we generate cookies that let us know whether you are signed in or not. Our servers use these cookies to work out which account you are signed in with, and if you are allowed access to a particular service. It also allows us to associate any comments you post with your username. If you have not selected 'keep me signed in', your cookies get deleted when you either close your browser or shut down your computer.

Anonymous analytics cookies

Every time someone visits our website, software provided by other organisations (Google Analytics and Drupal) generate 'anonymous analytics cookies'.

These cookies can tell us whether or not you have visited the site before. Your browser will tell us if you have these cookies and, if you don't, we generate new ones. This allows us to track how many individual users we have, and how often they visit the site. We use them to gather statistics, for example, the number of visits to a page, to help us identify if visitors would benefit from more information on a particular area.

Anonymous advertising cookies

These cookies allow us to know how many people have seen or clicked on an advert on the Making Music website. We also use cookies to help us use targeted advertising. We may also combine these cookies with data provided by other organisations (Google Analysics and Google Adwords) to target our advertising elsewhere on the internet.

How do I turn cookies off?

It is usually possible to stop your browser accepting cookies, or to stop it accepting cookies from a particular website. However, we cannot tell if you are signed in without using cookies, so you would not be able to post comments and you may have problems using or accessing other parts of the Making Music website (such as your dashboard). 

All modern browsers allow you to change your cookie settings. You can usually find these settings in the 'options' or 'preferences' menu of your browser. To understand these settings, the following links may be helpful, or you can use the 'Help' option in your browser for more details.

Useful links

You can find out more about cookies and their use on the internet from

About our advertising

Our website and emails sometimes contain links to other websites from which we may earn revenue. Where adverts are shown, these will be clearly marked (with the word 'Advertisment' above or below). The content of adverts shown is moderated by us, but we do not vouch for any claims made within them, nor does their display on the website or in emails reflect any specific recommendation from Making Music. If you feel that an advert shown on our website or in our email is dishonest, misrepresentative or inappropriate, please contact us at

Legal information and how to contact us

Making Music is a Data Controller under the UK Data Protection Act 1998. Making Music’s Data Protection Officer is the Executive Director who can be contacted at Making Music, 8 Holyrood Street, London SE1 2EL.

If you would like access to or a copy of the personal information we hold about you, to request a correction, or have any questions about how we may use it or to make a complaint, please contact the Data Protection Officer at the address shown above. Or, email

Complaints will be dealt with by the Data Protection Officer, and will be responded to within 30 days at the latest.

If you are not satisfied with the way your complaint was handled, you may be able to refer your complaint to the Information Commissioner's Office.

Changes to the privacy policy

Should we elect to change our privacy policy we will post the changes here. Where the changes are significant, we may also choose to email all our registered users with the new details. Where required by law, will we obtain your consent to make these changes.

Changes to this policy by date

February 2016: cookie information moved to this page. Additional information on Data Controller and use of children's data added.