Ongoing disruptions at CAF Bank which may impact your music group – and what you can do.
Making Music banks with the Charities Aid Foundation (CAF) Bank, as some of you may, too. On 9 June, CAF Bank changed its online system, with consequences for customers, including us, such as inability to log in, closed helplines, missed payments, payments made twice, unidentifiable receipts, etc. now running into a third week. Our team collectively have spent days on the phone and/or finding other ways of mitigating the fallout from this badly planned and managed transition.
If you are making a payment to us and have not received an expected acknowledgment or if you are waiting for payment from us and this seems unduly delayed, do get in touch at info@makingmusic.org.uk.
Should your group also be banking with CAF Bank and experiencing problems, this is to remind you that Making Music has a resource on banking which includes listing some of the institutions rated best by the Charity Finance survey last year, as well as tips on what to consider when you are looking for a new bank account for a small charity.
