About your policy

We are committed to providing our customers with a high standard of service, but things can go wrong in any business. If for any reason we have not met your expectations, please let us know by calling us on 020 7939 6030 or write to The National Federation of Music Societies, 4 London Wall Place, London EC2Y 5AU.

If we are unable to agree a final resolution with you within 3 working days, or if the complaint is in respect of a claim for redress/compensation, your complaint will be re-directed to MMIS who will immediately activate their own complaints process and in the first instance send you an acknowledgement/first response letter.

Should you remain dissatisfied with the way we resolved a complaint, you may be eligible to refer your complaint to the Financial Ombudsman Service (FOS). Full details of their service can be found at www.fos.org.uk or you can call them on 0800 023 4567

If you cancel the policy you may be entitled to a refund of the premium provided that no claim has been made during the current period of insurance, in accordance with the table below.

Call our claims helpline on 0330 8187645 (Monday - Friday 9 until 5) as soon as possible or 0345 300 4006 outside these hours. You must give us any information or help that we may reasonably ask for. You must not settle, reject, negotiate or agree to pay any claim without our written permission. Full details of how to make a claim can be found in our policy document. 

You can find your documents by logging into your account and visiting your Dashboard. If you have purchased custom cover, there may be a 24 hour delay before these are uploaded.