Once we have created your Making Music Platform and helped you to get started by adding your logo, some photos (taken from your existing site) and importing data if required, we will then hand it over to you to add content and set up the admin tools to work in the way you want.
To help you with this you have access to many different resources such as:
- Making Music Platform Project Plan
- Making Music Platform Help Guides
- Making Music Platform Advice and Support Facebook Group
- Direct support from the Making Music membership team - platform@makingmusic.org.uk or 020 7939 6030 (10 am – 5 pm Monday, Tuesday, Wednesday, Friday and 10am – 2pm Thursday). *
*The membership team will act as the first line support and will be able to handle most queries, by email or phone, on any aspect of the system. Please note that all email queries will be responded to within 5 working days. There may be some questions we can’t help with as the team are not IT specialists and in those instances we will refer queries on to the software owner HarmonySite for help.
As your MM Platform is managed by you, our approach, where appropriate, will be to explain things to you rather than doing things for you. This will give you better understanding of the system so you can manage it without help from us and as efficiently and effectively as possible.
That doesn’t mean you shouldn’t ask as many questions as you want, whenever you need to, nor does it mean that we won’t get more involved where necessary.
There is no additional cost for this support, including when we have to refer queries to software owner HarmonySite.
However, we do reserve the right to charge for some support queries that require a lot of staff time and/or are of a particularly complicated nature. We will always try to avoid this and provide support for free. If we do think we need to charge we will always discuss it with you and explore the options before any work is done. Any fee we charge will be to cover costs and not to make profit.
