Providing members with advice and good service is central to everything we do at Making Music – and the same goes for Making Music Platform.
The membership team will act as first line support and will be able to handle most queries, by email or phone, on any aspect of the system. Please note that all email queries will be responded to within 5 working days. There may be some questions we can’t help with as the team are not IT specialists and in those instances we will refer queries on to the software owner HarmonySite for help.
As your MM Platform is managed by you, our approach, where appropriate, will be to explain things to you rather than doing things for you. This will give you better understanding of the system so you can manage it without help from us and as efficiently and effectively as possible.
That doesn’t mean you shouldn’t ask as many questions as you want, whenever you need to, nor does it mean that we won’t get more involved where necessary.
See also:
- Who owns Making Music Platform?
- Will Making Music have access to my data?
