No - support is free, including when we have to refer queries to software owner HarmonySite.
However, we do reserve the right to charge for some support queries that require a lot of staff time and/or are of a particularly complicated nature. We will always try to avoid this and provide support for free. If we do think we need to charge we will always discuss it with you and explore the options before any work is done. Any fee we charge will be to cover costs and not to make profit.
See also:
- What support do you provide?
