Making Music Platform Support Officer
Contract: Part-time
Hours: 18.75 hours (equivalent of 2.5 days) per week
Salary: £27,000 pro rata (£13,500 actual salary per year)
Location: Hybrid home/office working (office in London Bridge)
Closing date: 9am, Monday 5 August
Thank you for your interest in this job with Making Music.
We are looking for the best person for this role, whatever your past opportunities, so we are asking you to complete three tasks online, and your answers to these will be the only information the two staff members making a longlist will look at.
We understand that having different voices from all sections of society in our team will help us be the best organisation we can be and best support our diverse membership. We especially welcome applications from disabled people, people of the Global Majority or people whose socio-economic background has limited their opportunities.
The job:
We are looking for a part-time Making Music Platform Support Officer to work with our Assistant Membership and Services Manager to support members with the Making Music Platform Service.
Making Music is the UK association for leisure-time music, with 4,000 music groups in membership including choirs, bands, ensembles of all kinds, orchestras, and more.
The 18.75 hours per week can be worked flexibly, and at least some of them from home, by agreement with your line manager, but we would expect you if at all possible, to spend at least 1 day each week in our office by London Bridge.
The Making Music Platform is a web-based system designed to be used by people who are mostly not IT specialists. We are looking for someone who is technically minded, has some experience of working in the backend of database and website systems (general technical aptitude is important but knowledge of HTML or CSS is not essential), excellent customer service and communication skills to support our members via email and on the telephone, and good problem-solving skills. Full training on the specifics of Making Music Platform will be provided.
This is a friendly team, and our bright and lively office is located in one of the buzziest areas of London, with excellent transport links and nice places to spend your lunchtimes or meet friends after work.
We are committed to making adjustments to our application process – please get in touch and tell us what we can do: we want you to have the best chance at showing us what you are capable of. Please email Mercy (office@makingmusic.org.uk) or phone 020 7939 6030 and ask for Mercy. Mercy can also help with any further information about the role or the application process.
How to apply:
Please read the covering letter and job description before completing the application form.
Please complete the application form on our website.
Interviews will be held on Thursday 15 August
