Member Communications & Engagement Manager
Hours: 37.5 hours (equivalent of 5 days) per week
Salary: £32,000/year
About this role:
Making Music is the UK association for leisure-time music, with 4,000 music groups in membership including choirs, bands, orchestras, and ensembles of all kinds.
We are looking for a full-time Member Communications & Engagement Manager to join our Marketing team. This is a hands-on role focused on helping our members feel informed, supported and inspired while also contributing to our recruitment and advocacy goals.
The role will lead on email communications, member onboarding journeys and engagement initiatives that celebrate and involve our members. It will also involve writing and delivering campaign communications, supporting press activity, and collaborating with colleagues across the organisation to ensure our messaging is clear, consistent and impactful.
We are looking for a confident communicator with a flair for writing and a strong understanding of how to engage audiences through email and digital content. They should be comfortable using data to improve performance, and enjoy working collaboratively in a small, friendly team.
We’re looking for someone who is:
- Skilled in email marketing and audience segmentation
- A great writer with a warm, inclusive tone
- Comfortable using digital tools and platforms (e.g. email systems, CMS, analytics)
- Proactive, organised, and member-focused
- Experience in a membership organisation or the arts/culture sector is a bonus—but not essential.
How to apply:
We are looking for the best person for this role, whatever your past opportunities, so we are asking you to complete three tasks online, and your answers to these will be the only information the two staff members making a longlist will look at.
We understand that having different voices from all sections of society in our team will help us be the best organisation we can be and best support our diverse membership. We especially welcome applications from people with disabilities, people of the Global Majority or people whose socio-economic background has limited their opportunities.
We are committed to making adjustments to our application process – please get in touch and tell us what we can do: we want you to have the best chance at showing us what you are capable of. Please contact James at office@makingmusic.org.uk or on 020 7939 6030. James can also help with any further information about the role or the application process.
Please read the covering letter and job description before completing the application form.
Please complete the application form on our website.
We ask you to complete three tasks/questions and we will use only these to create a longlist.
If you are on the longlist, we will ask you to complete a second form with your education and employment or volunteer experience and ask whether you have experienced barriers to opportunities in the past due to a protected characteristic or your socio-economic background. (If you have, and we have to decide between candidates of equal merit for interview, we will take positive action to include you in the interview shortlist.)
Application form deadline: 9:00am, Monday 28 July 2025
Deadline for submission of second form: 9:00am, Thursday 7 August July 2025
Interviews will be held on Thursday 14 August .
We will pay your travel expenses to come to the interview. We will also support anyone who wants to apply for this role and are happy to make adjustments to our application process.
For support or further information about this role, contact office@makingmusic.org.uk or call us on 020 7939 6030.
