Support for resolving conflict – Conflict Coaching and Mediation | Making Music

Support for resolving conflict – Conflict Coaching and Mediation

Conflict between committee members, group members and other people you connect with is common in leisure time music groups and can usually be resolved with thoughtful negotiation. But if you are struggling to find a way through and worried about the impact on your group, we may be able to suggest a way forward.  

If there is a conflict within your group which you are having difficulty resolving, give the Making Music team a call on 020 7939 6030 or email info@makingmusic.org.uk. We can help you find any information you might need to resolve a dispute.   

Conflict coaching - If the conflict persists, conflict coaching, which is used to help people address a difficult conflict situation, may assist. This consists of a completely confidential meeting with a trained coach who will act as a neutral listener and help you to develop a plan of action. The person with whom you are in conflict will not be involved.  

Corporate member offer

If you think conflict coaching would help, we can refer you to our corporate member Hugh Elder Mediation. Hugh is an accredited mediator and trained conflict coach. You can talk through your issue with him, by arrangement, on a completely confidential basis for 60 minutes for £50.00 (no VAT) 

Mediation – In disputes which could result in legal action or where legal action has already been taken, mediation could be your next step.   

Mediation is a voluntary, structured and, above all, confidential process to help people and businesses find a workable resolution to an actual or potential dispute without the expense, time and damage to relationships involved in taking a case to trial. A mediator is completely impartial and helps parties to reach an amicable solution. A mediator does not act as a judge or arbitrator and cannot give legal advice to either party or represent them in any legal proceedings. No mediation can take place unless all parties agree both to mediate and on the choice of mediator. Find out more on the Hugh Elder Mediation website

What is Hugh Elder Mediation? 

Hugh Elder is an enthusiastic amateur choral singer and accredited mediator, trained to help people to resolve their disputes by facilitated dialogue rather than court proceedings and to find a solution with which they can live. 

What should I do next? 

Contact Making Music first on 020 7939 6030 or email info@makingmusic.org.uk. We can help you find any information that could help resolve a dispute. If you think conflict coaching will help, we can refer you to Hugh, so you can take up the conflict coaching offer for Making Music members. If you think mediation is the service you need, you can contact Hugh directly. All details including mediation fees are on his website.


We hope you find this Making Music resource useful. If you have any comments or suggestions about the guidance please contact us. Whilst every effort is made to ensure that the content of this guidance is accurate and up to date, Making Music do not warrant, nor accept any liability or responsibility for the completeness or accuracy of the content, or for any loss which may arise from reliance on the information contained in it.