How to handle complaints

This briefing, from Voluntary Arts, explains the importance of setting up a complaints procedure, explores the best way to handle complaints and looks at how your voluntary arts group could use a complaint to build positively on its reputation.

Should your group be a Charitable Incorporated Organisation (CIO)?

This briefing, from Voluntary Arts, outlines the key points of the CIO form, what it is and what it entails, and provides guidance for voluntary arts groups considering registering for CIO status.

Create CDs to sell with Making Music Mix

Making Music Mix is the CD creation service available exclusively to members, allowing you to create a record of your work without upfront costs.

A step-by-step guide to commissioning new music

This guidance provides a step-by-step guide on how to commission new music. The guidelines are designed to help you choose a suitable composer for your group’s needs, negotiate the commissioning process, raise funds, market your piece successfully, and ensure future performances of your commission.

How to get started with social media

This guide gives a simple, step-by-step guide to getting set up on the most important social media platforms for member groups: Twitter, Facebook, LinkedIn and Google+.

Making friends and influencing people

There are few music groups today who have the privilege of being fully self-financing and who therefore have little need to make friends and influence people. The aim of this guidance is to encourage groups to think about how they can influence decision makers in their local area – the sort of activities which could make a difference to a group with a particular problem to solve (lack of cheap rehearsal space, no local business support etc.) and would also be a big help to Making Music in building a database of councillors and MPs who are committed enough to amateur music to take an interest in their local groups.

How to report on public benefit for your charity

The Charity Commission now requires its registered charities to describe how they provide a public benefit through their activities, and include this description in their annual return to the Charity Commission.

Paying non-(UK)-resident entertainers

If you are paying for a non-(UK)-resident performer to take part in your group's activities, make sure that you are aware of your legal obligations with our simple guide.

Dealing with food hygiene

If your group is providing food and drink at an event it could be held legally liable for contaminated items.

Applying for trust funds

Applying for trust funds can take time and effort, but the prize – financial support for your group's activities – is worth it. Make sure you follow our guidance to ensure that you create the most compelling applications with the best chance of success.